Refund Policy

Every new Dockson workspace starts with a 14-day free trial. No payment card is required and you are never charged during the trial. If you do not subscribe, the workspace simply becomes read-only at the end of the trial — nothing to cancel, nothing to refund.

You can cancel your subscription at any moment from the billing page, without contacting us. Cancellation takes effect at the end of the current paid period: you keep full access until then and are not billed again.

Monthly plans. Because you can cancel at any time and the service is delivered immediately, payments for the current monthly period are non-refundable. You keep access until the period ends.

Yearly plans. If you cancel a yearly plan within the first 30 days, we refund the full payment. After 30 days, yearly payments are non-refundable and remain active until the end of the paid year.

Service failure. If Dockson was unavailable to you for a prolonged period due to a fault on our side, contact us and we will credit or refund the affected period fairly.

E-mail info@dockson.be from the workspace owner's address with your workspace name and the invoice number. Approved refunds are returned to the original payment method by our payment provider Paddle, usually within 5–10 business days.

If you purchase as a consumer in the EU, you normally have a 14-day right of withdrawal. By starting to use the service immediately you expressly request immediate performance; we will still refund any unused part of a first payment if you withdraw within 14 days, in line with Belgian and EU consumer law.